Frequently Asked Questions

1. What do we mean by virgin or natural hair?

Virgin or natural hair is unprocessed as it has not been chemically treated or manipulated in anyway, leaving the hair cuticles damage free and intact, making it more durable. Virgin or natural hair also meets other standards including no perming, no colouring, no bleaching and should come from a single donor (to ensure that the hair falls in the same direction).

2. What is the difference between hand tied and machine weft?

As the name suggests, hand tied wefts simply means that hair is sewn onto the weft by hand using strong weaving thread. Hand tied wefts are much thinner than machine wefts because of the precision involved. Extra care must be taken when weaving and the weft must not be cut. The benefit of using hand tied wefts is that it is less detectable compared to machine wefts, which are made with a sewing machine specifically designed to stitch. Some argue that machine weft extensions are more durable than hand tied. We do not suggest you cut your wefts to ensure the longevity of the hair.

3. How much hair would I need for a full head weave?

We recommend a maximum of 3 bundles of hair (300g) for a full head sew in if the lengths are between 12”-18”.However if it is volume you are looking for, we recommend a minimum of 4 bundles for any lengths longer than 18” to create a voluminous look.

4. Can I straighten my hair? If so, would the curls come back?

Absolutely. Our hair extensions are versatile and can be styled as desired. This includes blow-drying and curling. Curls and waves can be restored after washing.

5. Can the hair be coloured?

Yes, our hair extensions can be coloured to your preference. However please note that when virgin hair is bleached, the hair is stripped of its natural moisture and so regular deep conditioning is recommended until the hair is restored back to its normal state of moisture.
Excessive bleaching can damage virgin hair.

6. How long does the hair last for?

Like your natural hair, with good care and maintenance there’s no reason why your hair shouldn’t be reused over and over again.

7. What are closures?

Our closure is a small realistic top or side parting that can be added to give your weave a complete and more realistic finish. It can also used to add more volume to your hair or cover the loss of the hair on the top of the head.

8. Do you ship worldwide?

Yes, we do We currently use Royal Mail-Airsure Service which delivers to over 30 destinations worldwide including all EU countries, Australia, USA, and Canada (please click the link to view the other destinations Airsure delivers to Airsure has an online tracking facility so you can monitor your package progress from the minute we send it off to the moment it arrives at your front door.


9. How long will it take for my order to be delivered?

Orders for delivery within the UK are sent by Royal Mail. Delivery time is guaranteed next day delivery for orders received by Hair So Rare before 2pm. A tracking number will be sent to you by email when dispatched. Please note that orders placed by 2pm on Friday for next day guaranteed will be delivered on Monday. All orders placed on Saturday and Sunday will be dispatched on Monday. All deliveries are made between 9am - 1pm, and will need to be signed for (except bank holidays). Failure to sign for the delivery will result in the package being sent back to your local postal depot for collection.

International orders for delivery outside the UK are sent by Royal Mail Airsure. Delivery time is 5-7 working days. Express International orders for delivery are charged at £62.50. International signed-for orders to Africa are sent by DHL. Delivery time is 2-3 working days and is charged at £70. A tracking number will be sent to you by email when dispatched. Both standard and express services are trackable online.

10. I sent an enquiry and haven’t received a response?

It may be that your enquiry is in a queue and we will respond to it shortly. if your enquiry is urgent, please send an email to with the word 'URGENT' in the Subject Line. Alternatively you can call us on 0121 449 8767.

11. Why have I not received an order confirmation for my order?

Please check you order history on the website to ensure that you did in fact place the order. Once this is confirmed, please check your spam/junk box. In the event that you can find no order confirmation, please email us to with your order number in the Subject Line so that we can confirm receipt of your order.

12. I have another question that is not part of your FAQs

For any other question which has not been answered in this section or anywhere else on the website, please email your question to or call us on 0121 449 8767.

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